Q&A with Matthew Wratten, CEO at EverChain
1. What inspired you to start EverChain?
EverChain wasn’t just born from frustration. It came from anger. From a quiet question I couldn’t shake: Why is it like this? Why does debt recovery work this way? Why are consumers being asked to carry the cost of inefficiency? I didn’t set out to build a platform.
I set out to build an answer. A system that helps creditors recover more without asking consumers to come up with money they don’t have. One powered by technology and efficiency, designed to realign incentives, reduce friction, and offer a better path for compliant recovery. We’re not here to criticize the past. The system was broken. Debt recovery affects one in four Americans, yet the tools hadn’t evolved in decades. I saw an opportunity to change that.
2. What was lacking in the traditional debt recovery process?
It was outdated and inefficient. Debt sales were managed through unsecured spreadsheets, lacking transparency and compliance. The process needed structure and intelligence.
3. How does EverChain differ from traditional platforms?
We built a full platform suite that brings structure, oversight, and intelligence to the entire debt lifecycle. Compliance was built in from day one, along with real-time visibility and adaptive workflows. We’ve been building and refining it for over twelve years. It’s solid, proven, and powered by insights from billions in recoveries. That data keeps making the system smarter.
4. Can you elaborate on the intelligent workflows you’ve implemented?
Our platform uses adaptive waterfalls that improve with every placement. As more data flows through, the system learns and refines recovery strategies to become more efficient and effective over time.
5. How does EverChain handle the transition from collections to debt sale?
When collections stop being efficient, accounts transition directly into debt sale within the same platform. Buyers operate using the same tools, workflows, and controls, ensuring consistency and compliance throughout.
6. What role does compliance play in your platform?
Compliance is central to everything. We conduct rigorous vendor due diligence and maintain real-time oversight, so every step meets the highest standards. Our platform handles balance updates, resale validation, media fulfilment, direct payment tracking, and buybacks, all in one secure system.
7. How does EverChain impact consumers?
Our goal is to improve the lives of everyone involved in receivables. By raising the standard for recovery, we bring transparency, compliance, and scalable technology to the process. This benefits creditors, partners, and the 77 million Americans affected by unresolved debt. When the system works properly, consumers can resolve their debt and move forward without unnecessary friction.
8. What personal experiences influenced your approach to EverChain?
Starting EverChain was like welcoming a third child. It took care, vision, and commitment. That personal connection drives our mission to build something meaningful and lasting.
9. How has EverChain evolved since its inception?
We’ve come a long way. The platform now offers a full suite of services, and we’re constantly innovating to meet the evolving needs of the industry.
10. What’s next for EverChain?
We’re just getting started. Our mission is to securely connect the entire ecosystem on a global platform. We’re committed to raising the standard for recovery through continued innovation and execution.
Learn more at www.everchain.com
