Customer Experience is Impacted by Collections
Customer Experience is Impacted by Collections, the customer journey does not stop at default. Recovery is part of the overall Customer Experience and plays a key role in client satisfaction and retention. As someone who is responsible for Customer Experience (CX), you know it’s important to have a hand in every customer interaction, from onboarding […]
Non-Performing Loans EverChain Reduces Consumer Complaints
Non-Performing Loans, EverChain Reduces Consumer Complaints A major consumer lender who historically sold non-performing loans (NPLs) directly to an individual debt buyer was experiencing a high volume of consumer complaints. The lender wanted to determine if selling their accounts via EverChain’s Certified Network would reduce their consumer complaint volume. As a result, EverChain’s certified network […]
