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Customer Experience

What’s a Debt Buyer?
Categories: Acquisition, Buyers, CFPB, Collection Agencies, Consumer Creditor, Consumer Defaults, Creditors, Customer Experience, FeaturedTags: Debt Sales
What's a Debt Buyer? If you’ve ever had a debt in collections, you may have experienced [...]
A Guide to Understanding and Using Buy Now, Pay Later Services
Categories: Creditors, Customer Experience, Money ChatTags: BNPL, Consumers, EverChain, Money Chat
In the ever-changing financial landscape, innovative payment methods and solutions are revolutionizing how we [...]
Taking Unnecessary Risks With Consumers’ PII?
Categories: Buyers, Compliance, Consumer Creditor, Customer Experience, Cybersecurity, Data, Debt Buyers, Debt Sales, Fraud, PII, Risk Mitigation
ARE YOU TAKING UNNECESSARY RISKS WITH YOUR CUSTOMERS' PII? As a lender, you are entrusted [...]
What is an auto deficiency balance?
Categories: Auto Deficiency Balance, Auto Finance, Bankruptcies, Consumer Creditor, Customer Experience, Data, Debt Sales
With nearly 2.2 million vehicle repossessions every year and over $600 billion in auto loans in [...]
Debt Sales as a Recovery Option for Creditors
Categories: Consumer Creditor, Consumer Defaults, Creditors, Customer Experience, Daniel Green, Debt Sales, Recovery
Recovery options for creditors If you are like most consumer lenders, you know a portion [...]
Customer Experience is Impacted by Collections
Categories: Consumer Complaints, Customer Experience
Customer Experience is Impacted by Collections, the customer journey does not stop at default. Recovery [...]
Why I Joined EverChain: Kellen Thomas
Categories: Customer Experience, EverChain, Expertise, New Hire, Our Why
We sat down with EverChain's team member, Kellen Thomas, who joined our Client Success [...]
Why I Joined EverChain: Dan Green, President
Categories: Consumer Creditor, Customer Experience, Daniel Green, Debt Sales, EverChain, Fintech, Our Why
We sat down with EverChain's President, Dan Green, to speak with him about why he [...]
Non-Performing Loans – EverChain Reduces Consumer Complaints
Categories: Buyer Certification, Buyers, Compliance, Consumer Complaints, Consumer Creditor, Consumer Defaults, Creditors, Customer Experience, Debt Buyers, Debt Sales, EverChain, Featured, Oversight, Patented Technology
A major consumer lender historically sold non-performing loans (NPLs) directly to an individual debt buyer [...]